Privacy Policy

At Southampton International Boat Show Limited we are committed to respecting and protecting your privacy. We are the organiser of Southampton International Boat Show Ltd (the “Show”). Our company name is Southampton International Boat Show Limited, company number 1247541 and our registered office address is Tagus House, 9 Ocean Way, Southampton SO14 3TJ, and for the purposes of data protection laws in the UK we are the data “controller”.

This Policy explains when and why we collect personal data, how we use it, the circumstances where we may disclose it to others and how we ensure it is kept safe. We may make changes to this Policy, so please check back here from time to time to make sure you are happy with any changes. If you have any questions regarding our privacy practices or this Policy, please feel free to send us an email to [email protected] or by writing to us at: Data Protection, Southampton International Boat Show, Tagus House, 9 Ocean Way, Southampton SO14 3TJ.

What types of personal data do we collect?

Personal data means any information about an individual from which that person can be identified.  It does not include data where your identity has been removed or which not associated with or linked to your personal data (anonymous data).

What personal data we obtain on you depends on the reason it is being collected, but may include your:

• Name
• Address
• Email address
• Telephone number
• CCTV image
• Photograph
• Video footage
• Internet Protocol (IP) address (when you visit our website)
• Card details (when making a payment to us)
• Financial details, being sort code, bank account number and name on account (if you are providing services to us)
• Cookies (when you visit our website – for further information, please see our policy here).
• Activity on our website, including the pages you visited, documents downloaded, and searches made
• Correspondence with us

How do we collect personal data from you?

We may collect personal data which you give us, or that we collect independently, in one of the following ways:

• When you communicate with us by email or phone
• When you access and interact with our website
• When your purchase a ticket for the Show via phone or our website
• When you visit the Show as a ticket holder or exhibitor
• When an application is made by you or on your behalf to attend one of our events or take part in one of our activities
• When you have asked to receive information from us (such as Show updates)
• When you enter a competition with us
• When you complete surveys that we use for research purposes, although you do not have to respond to them when we send them to you

The Legal Basis for the Processing

We will only use your personal data when the law allows us to.  We may collect and process the personal data about you for the following purposes:

We may also use personal data which you provide to us, where the law allows us to do so, as follows:

• To deal with and/or respond to any enquiry or request made by you prior to entering into any contract with us or as a result of such contract.
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where we need to comply with a legal or regulatory obligation, including the prevention of crime.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we process personal data on the basis of a legitimate interest, as set out in this privacy notice, legitimate interest means the interest of Southampton International Boat Show Limited and our in interest in the successful and safe management, promotion and delivery of the Show and subsequent Shows.

We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.  Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Covid-19

Please note that we may need to retain your personal data and share it with Governmental health bodies (without your knowledge or consent) if we become legally obliged to do so in connection with Government Covid-19 rules that may be then in force.

Consent

If we are processing your personal data on the basis of your consent please note that you may withdraw your consent at any time.  If you wish to withdraw your consent, please let us know in writing by post to us at Tagus House, 9 Ocean Way, Southampton SO14 3TJ or by email at [email protected].  Please note that this will not affect the lawfulness of any processing carried out before you withdraw your consent.  If you withdraw your consent, we may not be able to provide certain products or services to you, but we will advise you if this is the case at the time you withdraw your consent.  You can also ask us to stop sending you marketing messages at any time by following the “unsubscribe” (or similar) links on any marketing message sent to you or by contacting us at any time.  Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service experience or other transactions.

How long do we store your personal data?

 We regularly review our retention periods for personal data. We are legally required to hold certain types of personal data to fulfil our statutory obligations (for example, basic details of payment received). However, we will only hold your personal data for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract that you have entered into with us unless we are required to hold it for longer to comply with our legal obligations.

Will your personal data be passed on?

We will not rent or sell your personal data to any third parties, and will not release your personal data to any third parties for them to use for their own direct marketing purposes, unless we are required to do so by law or unless you have asked us to do so.  However, as noted above, we may from time to time send information to you from our sponsors and partners where that information is relevant and we believe it may be of interest to you.  You may opt out at any time, as described above.

From time to time we may share your personal data with third parties who are working on our behalf. However, we only do so where it is necessary for completing tasks or providing services to you and we only provide them with the minimum amount of your personal data necessary to do so. We also ensure that such third parties are under a contract with us that requires them not to use your personal data for their own direct marketing and ensuring that they keep your personal data secure. Below are some examples of where we may provide your personal data to a third party:

• We use a third party provider, TicketSellers to provide and manage the sale of tickets for the Southampton International Boat Show. As part of this service, they obtain and provide us with certain personal data from you as necessary to process your order and provide you with your tickets, and identify you and your purchase should any problems arise. More information can be found at: www.theticketsellers.co.uk or by contacting them at [email protected] or by telephone on 0121 472 6688 (24hr)).
• We sometimes use third party providers to send e-newsletters, communications and surveys on our behalf. As part of this, we gather statistics around email opening and clicks using industry-standard technologies including clear gifs to help us monitor and improve our communications and services. In the event that our business or its assets are sold, we may disclose your personal data to the buyer (which may include the prospective buyer during negotiations for the sale of our assets or business).
• We will also use your personal data wherever necessary to comply with any of our legal obligations, or in order to enforce or apply our terms and conditions and other agreements you may have with us; or to protect the rights, property, or safety of Southampton International Boat Show, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Transfers of personal data outside of the European Economic Area

Both SurveyMonkey and Mailchimp, whom we use to send newsletters, surveys and information on Southampton International Boat Show, have websites hosted in the US. For more information, please see SurveyMonkey’s Privacy Policy and MailChimp’s Privacy Policy.

Do we make any decisions about you using automated (non-human) means?

No, a human is always involved in decisions we make about you.

How we protect your personal data

The security of your personal data is paramount to us and we strive to ensure we have robust systems in place to protect your personal data. However, when you send certain non-sensitive personal data (such as your email address) to us, it is transmitted over the internet and unfortunately we cannot guarantee its security, and you do so at your own risk. Once this personal data is received by us, we take all steps reasonably necessary to protect it and ensure it is treated securely and in accordance with this Policy.

Your rights in relation to the personal data we hold on you

Ensuring your personal data is complete and up to date 

It’s important to us to make sure your personal data is up to date and we take steps to do so, but from time to time we appreciate that your circumstances may change or we may get things wrong, meaning your personal data could be incorrect or incomplete.

Asking us to stop using your personal data

You have a choice over whether you receive information from us. If you do not want to receive direct marketing, surveys or other communications, you can let us know. You can always unsubscribe by following the instructions in our communications with you, by emailing us at [email protected], or by writing to us at:  Data Protection,  Southampton International Boat Show, Tagus House, 9 Ocean Way, Southampton SO14 3TJ

If you do ask us to stop using your personal data, we will keep just enough information on you to ensure that your wishes are respected (for example, we will maintain your name and email on a ‘do not contact’ list).

Receiving a copy of your personal data

Should you want to know about the personal data we hold on you, we will be more than happy to provide a copy to you.

Deletion of your personal data

In some circumstances, we may be able to delete the personal data we hold on you if you ask us to. For example, you could do this if we have obtained your permission for direct marketing and you change your mind and would prefer for us to delete it altogether instead of stopping using it.

Objecting to processing of your personal data

You can object to our processing of your personal data where we are relying on our legitimate interest) and there is something about your particular situation which makes you want to object to processing on this ground.

Restrict our processing of your personal data

You can ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

Transfer of your personal data

You can in certain circumstances ask us to transfer your personal data to another party.

Exercising your rights

If you would like to exercise any of your rights, please let us know via email to [email protected], or by writing to us at:

Data Protection, Southampton International Boat Show, Tagus House, 9 Ocean Way, Southampton SO14 3TJ

You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.  Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

What to do if you have an issue with our use of your personal data

If we got it wrong, we hope you will let us know so that we can put it right for you.

To complain about how we used your personal data, please contact us via email to [email protected], or by writing to us at:

Data Protection, Southampton International Boat Show, Tagus House, 9 Ocean Way, Southampton SO14 3TJ

If you have already complained to us, but our full and final response to you has failed to put it right, and you want to take your complaint further, you should follow the process with the Information Commissioner’s Office via this link. For further information, please call them on 0303 123 1113.